St Andrews War Memorial Hospital Patient Information
For patients requiring surgical treatment Dr Sharon Kelly operates at St Andrews War Memorial Hospital, Spring Hill, Brisbane
Dr Sharon Kelly offers comprehensive care - ear, nose, and throat specialist care for a wide range surgical and medical disorders of the ears, nose, and throat for both adults and children. Dr Kelly's specialities include Ear, Nose and throat surgery, Paediatric ENT, Otolaryngology, Head and Neck, Endoscopic management of stones in the submandibular ducts, Bone anchored hearing aids and management of snoring and sleep apnoea.
Welcome to St Andrew’s War Memorial Hospital
St Andrew’s War Memorial Hospital was built in 1958 as a living memorial to all those who served for our country. We’re guided by a sense of duty to provide the very best healthcare for our patients and their families.
St Andrew’s War Memorial Hospital is proudly part of UnitingCare, one of the largest not-for-profit private hospital groups in Queensland. As an outreach of the Uniting Church, UnitingCare provides person-centred care and support services to thousands of people every day of the year, enabling individuals, families and communities to live life in all its fullness.
Thank you for choosing St Andrew’s War Memorial Hospital. We look forward to supporting you to make your visit with us as comfortable as possible.
Acknowledgment of Country
We acknowledge the traditional custodians of the land on which we work and serve. We acknowledge that these custodians have walked upon and cared for these lands for thousands of years. We acknowledge the continued deep spiritual attachment and relationship of Aboriginal and Torres Strait Islander peoples to this country and commit ourselves to the ongoing journey of reconciliation.
Everyone is welcome at St Andrew’s War Memorial Hospital.
Details of your procedure
Doctor’s receptionist to complete
The date you are coming into hospital
The time you need to arrive at the hospital
Time from which you should begin fasting
Item number +/- intended procedure
For any procedure without an item number (i.e. cosmetic), please contact us on 07 3834 4444 for a quote.
Please follow your doctor’s instructions regarding fasting times for food and fluids (including water) and confirm whether you should take your usual medications.
If you have private health insurance, please contact your insurer to check your level of cover prior to admission. For more information, please see Fees and charges on Page 5.
Our mission statement
As part of the Uniting Church, the mission of UnitingCare is to improve the health and wellbeing of individuals, families and communities as we:
- reach out to people in need
- speak out for fairness and justice
- care with compassion, innovation & wisdom
Our mission practices
Worth and Dignity – We demonstrate the worth and dignity of every person.
Reconciliation – We walk together with First Peoples.
Holistic Care – We participate in God’s healing power to the whole person.
People-Centred – We cultivate practices centred on people and relationships.
Reflective Action – We value action that is grounded in reflection, research and investigative exploration.
Stewardship – We are faithful stewards of the resources entrusted to us.
Advocacy – We stand up for what is fair and just.
Booking your admission
Booking your admission is an important part of your hospital care. We want your hospital admission to run smoothly, so before your planned admission date, please register your details with us. This will allow us to confirm your admission, inform you of your financial costs and responsibilities, and provide our clinical staff with detailed information about your medical history.
To book your admission online go to
www.bookmyadmission.com.au
Registering your online booking with St Andrew’s should take approximately 20–30 minutes. If you are unable to complete your booking online or for further assistance, please call our hospital registration team between 9am to 5pm Monday to Friday on 1800 442 622.
Information you need to register your admission
- Personal details; Next of kin; Emergency contact details
- Private health insurance membership number, and table or level of cover
- Medicare card number
- Pension card / Health benefits number
- Pharmacy benefits card / Safety net card number
- Credit or debit card details
- Clinical history / medications list
Where applicable
- WorkCover / Third party insurer details
- DVA member number (for Veterans)
- Self funding information (if not claiming private cover) – item numbers and length of stay. These will/should be provided by your treating doctor.
How to book online
The first time you use the booking system you will need to create your personal account using a secure password with a minimum of eight characters, two of which must be numerical.
You will receive an email notification to validate your account in order to enter your secure site.
Once you log-in to your webpage, click “New Booking”.
Once you enter your personal account you will have access to a detailed document explaining all the features of our hospital booking system.
Complete your booking at your leisure. You can partially complete a form and return at a later date to finalise and submit to the hospital. Your partially completed booking will be saved and available for editing in the “Incomplete tab”.
You will receive email notifications from the hospital advising you to log into your secure account for information updates relating to your admission. Documents will be sent to you that require your electronic signature.
Once signed you will be directed to a secure portal where you will be able to store your credit card / debit card details and / or make any out-of-pocket payments prior to admission.
Fees and charges
Private Health Insurance
If you have private health insurance please speak to your health fund prior to admission to ensure you understand your level of cover.
Important questions to ask your health fund are:
- Does my policy cover me for this admission? (If you have been a member of your health fund for less than 12 months your fund may not accept liability for the costs of your admission).
- Do I have an excess or co-payment on my insurance policy? (If your policy has an excess or co-payment you will be requested to pay the amount prior to your admission).
- Does my policy exclude or restrict payment for some treatments, for example cardiac, orthopaedic, intensive care or rehabilitation?
- Are prosthetic or disposable items used in my intended surgery covered by my insurance?
Department of Veteran Affairs (DVA) patients
- Gold card-holders are covered for all care (shared accommodation only).
- White card-holders are covered subject to approval by DVA.
Work Cover/Third Party Compensable
Total payment of your estimated costs are payable prior to admission unless approval for admission has been confirmed by your insurance company prior to admission.
Self-insured patients
Please contact Clerical Preadmissions on telephone number 07 3834 4348 prior to your admission for an estimate of fees and charges.
It is important that you understand this is an estimate only, as in the event of unforeseen complications or variations from the proposed treatment, the fees payable may increase.
Total payment (other than any ancillary charges) must be made on or prior to your admission.
International patients
If you are insured with an overseas company, you will be asked to pay the estimated cost on or prior to your admission and follow up with your insurer will be your responsibility.
Please contact Clerical Preadmissions on 07 3834 4348 prior to your admission for an estimate of fees and charges.
Additional Costs
Doctors’ fees: These are billed separately by your doctor(s). Please discuss these with your doctor before your admission. Depending on the reason for admission, you may receive accounts from one or more of the following:
- Surgeon
- Anaesthetist
- Surgical assistant
- Other doctors who become involved in your care
Pharmacy: Any medicines not related to your admission and medications prescribed for discharge.
Pathology services: For example blood tests or tissue examination.
Diagnostic imaging: For example X-rays or CT scans.
Emergency Centre: If you receive treatment in the St Andrew’s War Memorial Hospital Emergency Centre prior to your admission or following your admission, a separate account will be rendered for these services.
Other: Extra meals, boarding.
Making your way to St Andrew’s War Memorial Hospital
Detailed information can be found at www.standrewshospital.com.au
Parking and public transport
Train and bus
The closest rail station is Roma Street Station. An alternative is to disembark at Central Station and catch the free City Spring Hill Loop 30 bus to the hospital, from Stop 141 on Edward Street.
Taxis
Two free courtesy phones to taxi companies are positioned at the main reception of the hospital.
Car
Please be aware of parking restrictions in the streets around the hospital, paid parking is available at the following locations:
Main hospital car park
Entry via North Street. This car park uses licence plate number recognition - you will not receive a paper ticket. You can pay for your parking with cash or card at the pay station on Level 3 (beside the Café) or you can pay on exit by credit card. Please ensure you know your licence plate number. Please note the maximum height clearance of the main hospital car park is 1.95 metres.
Rates
To see car parking rates for the main hospital car park, please visit our website www.standrewshospital.com.au/patients-and-visitors/visit-the-hospital or scan the QR code.
Other car parks nearby
Other car parking options in the local area include:
- Secure Parking - St Andrew’s Place (entry via North Street)
- Secure Parking - Fortescue Street (entry via Fortescue Street)
- Wilson Parking - Little Edward Street Car Park (entry via Hope Street)
Visiting hours and patient rest periods
General enquiries: 07 3834 4444
General visiting hours: 10am - 8pm
Exceptions for these are:
Intensive Care Unit (ICU): 11am - 12.30pm and 3pm - 8pm
Rest period
Visiting hours are in place to allow a rest period for patients. Please note that specialised wards have additional rest periods:
Wards 2F, 4E, 4F and 5F: 1.00pm - 3pm
Protected Meal Times
Some wards also observe protected meal times. During these times we restrict activity in order to encourage nutritional intake. We would ask for limited visitation at these times unless you would like to assist with meals.
Wards 3F and 4E:
- Breakfast: 7.30am – 8.30am
- Lunch: 12.30pm – 1.30pm
- Dinner: 5.30pm – 6.30pm
Accommodation services
The following is a list of accommodation options within close proximity to the hospital. As discount rates may be offered, please mention that the purpose of your stay is to visit a patient at St Andrew’s War Memorial Hospital.
Pacific Hotel Brisbane
345 Wickham Terrace
Spring Hill, QLD, 4000
P 07 3831 6177
E reservations@pacifichotelbrisbane.com.au
The Summit Apartments
32 Leichhardt Street
Spring Hill, QLD, 4000
P 07 3839 7000
E info@thesummitapartments.com.au
Hotel Grand Chancellor
23 Leichhardt Street
Spring Hill, QLD, 4000
P 07 3831 4055
E reservations@ghcbrisbane.com.au
The Johnson
477 Boundary Street
Spring Hill, QLD, 4000
P 07 3085 7200
E johnson.res@artserieshotels.com.au
Holiday Inn Express Brisbane Central
168 Wharf Street
Spring Hill, QLD, 4000
P 07 3833 8888
E res.bneex@proinvesthotels.com
The Sedgebrook on Leichhardt Apartments
83 Leichhardt Street
Spring Hill, QLD, 4000
P 07 3831 6338
M 0416 496 891
Punthill Apartment Hotel
40 Astor Terrace
Spring Hill, QLD, 4000
P 07 3055 5700
E brisbane@punthill.com.au
Please call the above phone numbers for information regarding booking and costs.
If you are travelling to Brisbane from a rural or remote area our concierge-style service Rural Health Connect can provide priority access to some of Brisbane’s best specialists, co-ordinating appointments and offering advice on travel and accommodation services (special rates available). Please dial 07 3834 4499 or email concierge@uchealth.com.au.
If you have had your travel approved under the Queensland Government’s Patient Travel Subsidy Scheme, you may be eligible for assistance towards the cost of any outpatient accommodation. Please check with your regional hospital regarding this or for more information contact 13HEALTH or dial 13 43 25 84.
For more information, please download the patient information booklet.